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Lessons from Joe Cool at Dreamforce
I had the pleasure of seeing legendary NFL quarterback Joe Montana speak at Salesforce.com’s annual Dreamforce conference recently. Joe is 56, but looks like you could stick him in a jersey now and he could still play. Joe’s storied ability to keep calm and lead his team to victory when it counted earned him the nickname “Joe…
The Psychology of Developing Software
Salesforce’s Service Cloud Achieves Highest Level of KCS Verification
In January 2013, Salesforce’s Service Cloud proudly announced that it had achieved the KCSsm Verification – Version 5. At the time, KCS Verification v5 was the highest level of KCS the Consortium for Service Innovation had to offer. Salesforce.com’s Service Cloud was the only product to have ever achieved that level. (Update: it took two…
Our Top Videos of 2013
Our Top 5 Blog Posts of 2013
To Remote or Not to Remote, That is the Company Question
The Importance of Visualizing Data Part 2
The Importance of Visualizing Data Part 1
Getting the Most out of Dreamforce
So you’re heading to Salesforce’s mega conference – Dreamforce – next week and it’s your first time. You don’t want to appear to be a newbie and you want to make your time productive. It would also be great to show your boss that it was worth the time and expense to send you out…